FAQs

Who pays the marketplace payment gateway fees for each purchase?

This will depend on the charge mode. If the charge mode is Direct Charges, the charge is created using the Vendor’s marketplace payment gateway account, this...

Do Shuup Marketplaces integrate with Mailchimp for email marketing?

Yes, Shuup marketplaces integrate with Mailchimp, collecting user email addresses into a list. Customers can opt in to receive marketing information during checkout. We can...

Can we have a subscription marketplace where customers subscribe by providing credit card info at registration?

We can customize a subscription marketplace registration user flow depending on the payment gateway you choose to use for your marketplace. Launch your subscription marketplace...

Can we have a marketplace with age restrictions and a checkbox to agree?

Yes, the simplest way is to have a popup for customers to agree they are of legal age to enter the marketplace with age restrictions....

Can we build a marketplace for subscription products?

With Shuup, a marketplace for subscription products allows customers to subscribe to products to purchase them on a regular basis. Customers can add multiple products...

Can we setup a multivendor marketplace for products and services?

Yes, a marketplace for products and services can be configured for all sorts of combinations. Our out-of-the box setup would include having separate product and...

Can we have multivendor delivery marketplace apps for iOS and Android?

Each native app will be customized specifically for your unique multivendor delivery marketplace business logic. Customers and drivers can have separate apps. The driver’s dispatching...

Is there a Zoom integration for live course marketplaces?

We can customize a Zoom integration to send out meeting links when customers book an appointment on your live course marketplace. This would include OAuth...

Can I use Shuup to build a PCI compliant marketplace?

Yes, our PCI compliant marketplace software never collects credit card information from customers, all this is handled by the payment gateway that is used to...

Can I build a marketplace connected to my existing website?

Yes, we can create a custom connection to your existing website when you build a marketplace. This will turn it into a fully functioning multivendor...

Do Shuup marketplaces have two factor authentication for multivendor security?

You can enhance your multivendor security with a customized two factor authentication signup and login. This would be configured exactly for your user flow and...

What is Shuup’s marketplace technology stack?

Shuup’s marketplace technology stack is composed mostly of Python, Django, HTML, CSS, LESS, Sass, Bootstrap, JS, jQuery, React, Django DRF for REST APIs, and Node...

Can we have more than one marketplace payment gateway?

Yes, you can have multiple marketplace payment gateways. The customer would select their payment method and continue checking out with that gateway. Certain marketplace payment...

Can we have vendor micro-sites where vendors sell just their own products?

With Shuup, sellers can have a micro store right inside your marketplace, with their own page on a subdomain of your URL. They can also...

Can I build custom features with your open source marketplace software?

Yes, certain types of plugins can be built using our open source marketplace and added to a paid license version. The open source version has...

Where are the servers located for your marketplace SaaS?

Our marketplace SaaS (software as a service) servers are located around the world and we normally pick the closest location for your marketplace. This gives...

Can we add a marketplace community forum or discussion board with an integration?

Most discussion board softwares like Disqus and Facebook allow you to generate an embeddable Plugin snippet. This can be placed on any page where you...

Can I translate a marketplace myself?

Yes, you can translate a marketplace with unlimited languages and can translate almost any text field you can input text into. New languages are found...

When vendors add products can they upload images to show in the marketplace?

When vendors add products they can upload unlimited pictures and choose the primary image for each product. They can also add other product information such...

Can we setup a admin catalog marketplace where admins add standard products and vendors choose the ones they sell?

Yes, we call this an Admin Catalog Marketplace. Essentially, the admin could upload all of the standard products for your industry, along with standard images,...

Do you have a progressive web app marketplace?

A progressive web app can be customized for your exact marketplace business logic on a case by case basis. Talk to us about launching your...

Can marketplace vendors and customers register and login with existing social media accounts?

Modern shoppers need signup and registration to be as simple as possible. With our Google Firebase login and registration, marketplace vendors and customers can sign...

Can I edit the order confirmation email, like adding a coupon code for a discount?

Shuup has many notification templates built in for almost every action a user can take in your marketplace, including order confirmation emails. These can be...

Can a multivendor marketplace customer see past orders in their account?

Customers have access to their full account and settings including their past orders. They can see order status, and can even request a refund with...

Can we have delayed vendor payouts, like after 48 hours, or after an action by a user?

We can configure our payment gateway integrations to payout based on your custom business logic. Payments are held in a sort of ‘escrow’, and then...

Can you restrict marketplace vendors from selling outside of their state or region?

We can implement region specific selling restrictions for your vendors. This can be useful when regulations change from region to region. Contact us to setup...

Do you have marketplace vendor reviews and product reviews?

Yes, customers can submit reviews for both products and services and for vendors themselves after completing a purchase. You as the marketplace owner can fully...

How do admin, vendors, and customers handle marketplace communication?

Marketplace communication with Shuup is handled in many ways including: Messaging between vendors and admin in the backend Forms and automated notifications for customers to...

What kind of marketplace promotions like campaigns, coupons, and discounts can we create?

Shuup multivendor software let’s you setup many types of marketplace promotions to entice and reward customers including: Campaigns that affect the entire basket of orders...

Can there be different multivendor commission rates for different product categories?

Yes, custom multivendor commission rates logic can be built for your exact business use case. This would include customizing the checkout process and the payment...

Can we use our foreign payment gateway for multivendor payments?

For a payment gateway for multivendor marketplaces, we use custom integrations to connect to any e-commerce payment gateway that has a REST API. Most gateways...

Can we set up a marketplace for instructors to sell and hold live video classes?

Yes, Shuup allows for a live video marketplace for instructors or other live shows for things like classes, live training, shows, and concerts. Meetings can...

Do Shuup marketplaces do e-commerce email marketing?

Yes, Shuup has many e-commerce email marketing related notification templates. These can send emails based on any actions your users or vendors take. We can...

Can we have a service marketplace with calendar bookings?

Yes, you can create a custom rental or service marketplace by letting vendors handle bookings and manage availability. Vendors can specify their listing’s availability per...

Can I create a B2B marketplace?

Yes, custom marketplaces can be C2C, B2C, or B2B or any other combination you can think of! Talk to us about setting up your B2B...

Can I create a B2C marketplace?

Yes, custom marketplaces can be C2C, B2C, or B2B or any other combination you can think of! Talk to us about setting up your B2C...

Can I create a C2C marketplace?

Yes, custom marketplaces can be C2C, B2C, or B2B or any other combination you can think of! Talk to us about setting up your C2C...

Can I set up a video streaming marketplace?

Yes, a video streaming marketplace can be set up multiple ways depending on your exact business logic. It can be as simple as customizing certain...

Do you offer a SaaS e-commerce license?

Yes, Shuup offers hosted and supported marketplace installations with our SaaS e-commerce license starting at $299/month. You can check out our latest agreements here. To get...

Can an AR or VR marketplace be setup?

Yes, these are highly customized projects involving AR and VR partners for things like environments. All the marketplace actions happen in a virtual space created...

Can customers use e-commerce search to find products and vendors?

Shuup’s powerful e-commerce search can bring up exactly what your customer’s is looking for. For more added analysis and logic we also use custom integrations...

How are marketplace databases set up?

By default each project has its own database, but multiple marketplace databases may reside on the same database server. Database specifics can be determined in...

What does Shuup use for e-commerce security?

Software: We use Django as our web-framework which provides best-practices for good application level security. We monitor 3rd party libraries for security updates. Server: Our...

Which browsers does Shuup support?

Shuup supports browsers released up to two (2) years ago. The two year support period is calculated from the project hand-over. Listed browsers are only...

How do you handle marketplace SEO?

Shuup automatically sets most strings indexed by search engines like google, from things like product name or description. Other indexed details can be edited including:...

How do you handle marketplace shipping?

Marketplace hipping can be handled manually by adding shipping rates and shipping methods. With our Shippo shipping integration, shipping can be handled through an admin...

Do you offer dropshipping?

Dropshipping is possible in Shuup to allow vendors to dropship products through custom 3rd party dropshipping software integrations. Each dropshipping software provider usually provides a...

Are there multi-level access rights or permissions for vendors and staff?

You as the marketplace owner are the ‘super admin’ with all marketplace permissions enabled. You can have staff members with less permissions to help you...

How is marketplace communication handled in Shuup? Is there chat or messaging?

Basic messaging using back end between admin and vendors is built in. Messaging between vendors, admin, and customers can be customized using forms and messaging....

Does Shuup have OAuth?

How is sales tax handled?

With Shuup taxes can be handled by importing current tax rates for selling regions, manually entering rates, or through a custom 3rd party tax integration...

What is the default PayPal implementation? How does it differ from Stripe?

With PayPal implemented as the marketplace payment gateway, the admin receives money from the end-user and distributes the money to vendors. Vendors can see the...

What is the difference between Stripe and Stripe Connect?

In Shuup with normal Stripe, the end-user payment goes to the admin Stripe account. Then it’s up to admin how to disperse the funds either...

Selling products on Facebook and Instagram from the Shuup marketplace?

For selling on Facebook and Instagram or other platforms through Shuup, we build custom connections to the individual marketplaces via API. Please contact us to...

Is there a possibility to develop a real-time delivery tracking marketplace?

For a real time delivery tracking marketplace we connect custom integrations to 3rd party delivery tracking partners such as https://onfleet.com/, https://gotrackapp.com/, https://www.getswift.co/, or https://gotrackapp.com/. To...

What is the price of Shuup’s Perpetual License?

Is an AI driven marketplace possible?

AI and Machine Learning are both custom marketplace features that involve using powerful 3rd party tools like IBM Watson, TaloeElements, and Catboost. The process involves:...

What if there is a feature that you don’t have?

I don’t have a reliable Internet connection, will Shuup still work?

Shuup has a built in offline mode that still lets you perform most of your store tasks such as completing orders, taking cash payments, and...

Since Shuup shares information with my financial software, will my employees have access to my financial information?

I love our accounting software; does it integrate with Shuup?

Shuup works great with Quickbooks online accounting software. Data flows seamlessly between your Shuup and accounting software eliminating the need for manual data entry. Some...

Does Shuup generate any reports?

Yes, we’ve built Shuup to generate many different reports related to sales and traffic. You can setup and export variations of reports through your Shuup...

Can I use Shuup Multivendor with my own payment gateway?

Yes, Shuup is integrated with multiple payment gateways including Stripe and Paypal. You may need some configuration to ensure they work for your business logic,...

Can I create an international marketplace that works in every country and currency?

Shuup can be used in most countries around the world. Things like payment gateways and shipping may need to be configured depending on whether we...

I only have one product to sell, will Shuup work?

What if I have a lot of products?

We provide an easy CSV file import for you list of products. To make set-up as quick and painless as possible, we recommend that you...

Can I use Shuup Multivendor with multiple employees?

Yes, you can set permission levels for different employees, to give access to only what they need. Each additional admin user is $100/month with our...

Is there a setup fee?

Are there any long-term contracts?

No! There are no long-term commitments or contracts required to use Shuup SaaS. You may discontinue service at any time. We are confident Shuup is...

Are there any transaction fees or hidden fees I should worry about?

How much does Shuup Software cost?

Do I need any hardware to use Shuup?

What is Shuup Online Store and Ecommerce?

Shuup Online Store allows you to sell your products to any customer through the web. Customers can browse products on your Web Shop and complete...

Can I create a local delivery marketplace with driver tracking?

Shuup’s local delivery marketplace software lets you manage your entire business, from customer facing front-end, to intuitive back-end for your vendors, with custom 3rd party...

Do Shuup marketplaces connect to Point of Sale software?

Custom integrations can be built to connect to any point of sale software that has a REST API. Shuup headless marketplaces can also be used...

What type of businesses can use Shuup?

Shuup can be used by any retail business that sells products or services. Virtually any type, and any size retail environment. Typical business that can...

How do I get started with Shuup?

Most Shuup custom marketplaces require some sort of configuration to get setup for a particular business’s logic. Our usual process is to: 1. Create Detailed...